Ci4 Privacy Policy — Protection of Malaysian Users' Information
This privacy policy clearly explains how ci4 collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia.
This policy applies to all ci4 platform users. By using our services, you agree to the practices outlined in this document. Please check this page periodically as the content may be updated.
Information We Collect
Ci4 collects information necessary to provide a safe, seamless, and relevant service to users in Malaysia. The information we collect covers several categories:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and the password you set. For identity verification and financial transaction processing purposes, we may request a copy of a valid proof of identity such as your Malaysian identity card.
Payment & Financial Information
For deposits and withdrawals in MYR (RM), we collect information related to the payment method you use — including bank account name, account number, and the phone number linked to local payment services such as DuitNow or FPX. We do not store full card numbers directly; this sensitive information is processed through licensed third-party payment providers.
Device & Browser Information
When you access the ci4 platform, our systems automatically record technical information including device type, operating system, browser type and version, IP address, and time zone. This information is used to ensure the platform performs optimally on your device and to detect any suspicious activity.
Usage & Activity Data
We record platform usage patterns including games played, bets placed, session duration, pages visited, and in-platform interactions. This data helps us enhance the user experience and identify any technical issues more quickly.
Cookie Usage & Tracking
The ci4 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session Cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: To save your language settings and display preferences so you don't have to reconfigure them each time you log in.
- Analytics Cookies: To help us understand how users interact with the platform — which pages are visited most frequently and where users encounter difficulties. This data is used in aggregate form and does not identify individual users.
- Security Cookies: Used to detect unauthorised login attempts and protect user accounts from unauthorised access.
You can manage your cookie settings through your browser, though disabling certain cookies may affect the functionality of the ci4 platform.
How We Use Your Information
Ci4 uses the information collected solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent users' personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- To process account registration and verify user identity in accordance with Malaysian legal requirements.
- To securely and accurately process deposits and withdrawals in MYR (RM).
- To provide effective customer support whenever you contact our team.
- To send important notifications regarding your account, transactions, and platform updates.
- To detect and prevent fraud, money laundering, and platform abuse.
- To fulfil the legal and regulatory obligations applicable to ci4 as a platform operating for users in Malaysia.
- To improve the platform through analysis of aggregated usage data that does not identify individual users.
Data Storage, Security & Sharing
Security Measures
Ci4 implements a range of technical and operational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all communications between your device and our servers, as well as strict access controls on databases containing user information.
Retention Period
Active account information is retained for as long as your account remains active. Following account closure, we retain records required for the period prescribed by Malaysian law for audit and regulatory compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
User information is only shared with third parties in the following limited circumstances:
- Licensed payment providers that process deposit and withdrawal transactions in RM on behalf of ci4.
- Game software providers that require minimum account information to verify user eligibility.
- Legal or regulatory authorities in Malaysia when required by law or court order.
All third parties we share information with are bound by strict confidentiality agreements and are only permitted to use that information for the specified purpose.
User Rights & How to Contact Us
As a ci4 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account.
You may request the deletion of your account and personal information, subject to applicable legal obligations.
Changes to the Privacy Policy
Ci4 reserves the right to update this privacy policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the latest version of this policy.
Contact Our Privacy Team
For any enquiries, data access requests, or privacy-related complaints, please reach out to our team at [email protected]. You may also refer to the FAQ for more information on how we handle user data. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Questions About Your Data?
The ci4 support team is available to assist with any enquiries related to your privacy and account security.